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This chapter describes locating and solving problems that you may encounter while using your
computer.
Locating a Problem
Problems with your computer can be caused by something as minor as an unplugged power
cord – or as major as a damaged hard disk. The information in this chapter is designed to help
you find and solve minor problems. If you try all the suggested solutions and you still have a
problem, make a list of what steps you have taken to correct the problem and contact your dealer.
Successful troubleshooting is the result of careful observation, deductive reasoning, and an
organized approach to solving the problem.
The problems that you will encounter can be divided into two basic categories: hardware
problems and software problems. Hardware problems can be further divided into electrical and
mechanical problems. You will know you have a hardware problem if the screen is dark, the
computer cannot read the disk drives, or you get an error message during the Power-On Self Test
(POST).
Software errors can occur at several levels. The ROM BIOS and the operating system can give
you a large number of error messages. On top of this, each application software package has its
own set of error messages. It is important to determine whether the software error message you
are getting is from the application or the operating system. Once you know this, you can look in
the respective manual for a solution to the problem.
Checking Cables and Connections
Start by performing a careful visual inspection of the exterior of the computer. If no LEDs are
illuminated, make sure that your computer and its peripherals are getting power and communicating
- 17. Power Cord Requirements 6
- A. For U.S. and Canada: 6
- B. For Japan: 6
- C. For Other Countries: 6
- Welcome to the DeskNote PC 14
- Unpacking the Notebook 14
- Suitable place to work 16
- Features 16
- Opening the LCD Panel 19
- The Front 23
- Left View 24
- The Right Side 26
- The Rear 28
- The Bottom Panel 31
- Connecting to a Power Source 34
- Connecting the AC Adapter 34
- LCD Care 39
- External CRT Display 40
- KEYS FUNCTION(S) 42
- The TouchPad 43
- TouchPad Precautions 44
- Data Storage and Retrieval 44
- Loading and Unloading a Disc 45
- (98SE/2K/ME/XP) application 46
- Power Saving Modes 48
- Resetting the System 49
- Adjusting the Brightness 49
- The Multimedia Sound System 51
- Audio Volume Control 52
- Audio Software 52
- Sound Recording 52
- Playing Sound Files 52
- Introduction 57
- Item Specific Help 57
- The Menu Bar 57
- The Legend Bar 58
- The Standard CMOS Setup 59
- Date/Time 60
- Pri Master, Sec Master 60
- The Advanced CMOS Setup 61
- The Peripheral Setup 65
- 2E8h/COM4 66
- Auto-Detect Hard Disk 67
- Change User Password 67
- Change Supervisor Password 67
- Save Settings and Exit 68
- Exit Without Saving 68
- AutoRun Installation 70
- AGP Driver 70
- Manual Installation 74
- Display Modes 77
- Video Setting 78
- Windows 2K/XP VGA Utilities 80
- Utility Manager 80
- Standard 82
- Horizontal Span 84
- Vertical Span 85
- GeForce 420 Go 32M 87
- Overlay Controls 88
- Video Mirror Controls 89
- Locating a Problem 93
- The Power-On Self Test 95
- Contacting Your Dealer 98
- Upgrading your Memory 100
- Easy to Upgrade HDD Module 102
- To upgrade your Hard Drive 102
- General 105
- Core Logic 106
- Mass Storage 106
- Pointing Devices 106
- Keyboard 107
- I/O Ports 108
- Video System 109
- Electrical 110
- Dimensions 111
- Operating Environment 111
- Altitude 112
- Options 112
- Accessories 112
- Software Specifications 112
- Regulation 113
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